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ABOUT US
Englewood Lock and Safe was founded in May of 1970 here in Englewood Colorado. We began our business as "Englewood Lock and Key" and to this day many still know us by this name although it was changed when we incorporated in 1976 to "Englewood Lock and Safe, Inc.
Our company was founded with great pride, honesty and integrity back then and still to this day Englewood Lock and Safe has maintained a high standard of customer service, honest and fair pricing, customer friendly policies, and service that is still widely known in the Denver Metro area and surrounding communities.
In the early 1990's we began to expand our product and service offering with electronic security such as card access, electronic locking systems,video surveillance, keypad locks and phone entry systems, which continues to grow and has proven to be the future of security in the 21st century.
We equally maintain and support our strong team of highly qualified and competent Locksmiths that still makes up the largest part of our business.
If you need security or Locksmith services and just don't know who to call I would urge you to give us a try and you will find your home for great service, friendly happy people, and informative trained expertise.
Thank you
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There is no policy more important to us than
"CUSTOMER FIRST"
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The Locksmith service industry has changed in many ways over the past 10-15 years. Unfortunately, these days it seems more than ever, many locksmith business's are all too ready to compromise basic and good business principals for monetary gain and all but left honest traditonal values and ethics behind.
We certainly agree that its important to be profitable in business but good business and feature selling versus gouging are two entirely different things. In a relatively small industry such as ours, it is under attack more and more by these types. Types that have absolutely no concern for providing good service, and certainly not fair pricing.
We have seen quite an influx of these companies being established here in Denver and all over the country for that matter in the last few years. These companies are no more qualified (both technically and morally) to help the public with their Security than Englewood Lock is to install siding on your house.
(We talk about this on our home page, and we give some basic criteria to use when finding a good locksmith that we urge you to follow.)
In the state of Colorado, our legislators have many times over neglected to protect the communities and business's of Colorado by not passing into law any form of licensing, testing, and or certifications for the Locksmith Industry. By not addressing this, you can only imagine what problems this might cause - keep in mind, this is the industry that has the keys to your homes and business's, (so to speak).
A lack of licensing is to allow the infiltration of both the unqualified and or unscrupulous to enter the security industry without so much as a simple background check. So, as a consumer you must know that Englewood Lock, having come from a long family history of highly reputable, trained Locksmiths and security professionals, has recognized this as a serious problem for the community.
So, "Why Choose Englewood Lock"? For us to ask you for your business, we have to feel we have something different and better to offer you. What we have, is a comfort level that since 1970 we have provided a good service, at a fair price, that is completed by friendly, honest, knowledgeable, clean, uniformed, background verified individuals. Our people are not commissioned to sell you everything they can, but well salaried technicians with full benefits that are happy at what they do.
So, we work very hard to instill in our people and cultivate in our company, a sense of "Always do the right and honest thing no matter what", you know - "Do unto others" and all that. Some say that shouldn't be so important to us. It should be about getting bigger, expanding, selling more and making more money.
Certainly we have to be profitable to survive, and the right kind of growth is good, so we feel by charging fair market pricing, treating you with respect, courtesy and giving you education on the best products versus others helps you to understand your security better. This also allows you to decide what you feel is your own best solution and benefit to a particular problem. So, by opting one way or another it's okay with us - because it's not about wanting to sell you the most expensive items just because it is, rather than simply repairing something that can be fixed with a ten dollar part. If the best, logical, long term fix is to replace an item, then in your best interest thats what we'll do and we'll tell you why.
To do a snow job on you and say something has to be replaced when a repair would be fine is just wrong. Yes, by making a repair (that we can stand behind), we potentially lost a bigger sale on replacing an item but to be deceitful and sell you things you dont really need is wrong.
Yes, we will educate you on better security that might be more expensive (as all feature rich, higher quality products are), because it's our job to make sure you know the "Mercedes" is available, even though the best fit might be the "Toyota", and that's okay, but in the the end, we want you to be happy, and to provide you only what you need and want. This, we feel, gives our customers comfort they are not being deceived, so they come to us over and over again. Isn't that good and fair business? We think so.
So, all we can ask is you give us a chance to show you that we can do what we say, in a professional, clean manner and for the price we tell you we can do it for, and if we fail you, (See "Always do the right thing" above) we ask that you let us know because, we certainly don't claim perfection, but we will make it right.
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